Returns and Refunds
We hope you are pleased with your purchase from us. If for any reason you are not satisfied, eligible items may be returned within 21 days of delivery.
To qualify for a return, the item must be unused, unworn, and in its original condition and packaging. Proof of purchase may be required.
Before returning an item, please contact us at support@icxcnika.store. We will provide the appropriate return instructions and mailing information. Please do not send products back without contacting us first.
Returns for Canada & the United States
Before sending anything back, please contact support@icxcnika.store with your order number. Approved returns will be provided with the appropriate return instructions.
If an item arrives damaged, defective, or incorrect, we will arrange and cover the return shipping.
For returns or exchanges due to size, fit, preference, change of mind, or other non-defect-related reasons, return shipping is the customer’s responsibility.
International Orders
Orders shipped outside Canada and the United States are generally final sale due to the cost and complexity of international returns.
If an international order arrives damaged, defective, or incorrect, please contact support@icxcnika.store and we will work with you to resolve the issue.
International customers are responsible for any applicable customs duties, taxes, brokerage fees, or other import-related charges.
Non-Returnable Items
The following items are not eligible for return:
- Custom, personalized, or made-to-order items
- Gift cards
- Digital products or downloads
- Items that have been worn, used, altered, washed, or damaged after delivery
- Items marked as final sale
Because many of our products are created in small quantities or by hand, slight variations in colour, texture, finish, or craftsmanship may occur and are part of the character of the work rather than considered defects.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact support@icxcnika.store as soon as possible and include your order number and photographs where appropriate.
If the issue is the result of an error on our part, we will work with you to arrange a replacement, exchange, or refund.
Refunds
Once your return has been received and inspected, we will notify you by email.
Approved refunds will be returned to the original method of payment. Processing times vary depending on your bank or payment provider and may take several business days after the refund has been issued.
Original shipping charges are generally non-refundable unless the item was damaged, defective, or incorrectly supplied.
Exchanges
If you would like to exchange an eligible item, please contact us at support@icxcnika.store before sending anything back.
Availability cannot be guaranteed, particularly for limited-edition, handmade, or small-batch products.
Return Shipping
Unless the item was damaged, defective, or incorrectly supplied, customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service for returned items, particularly for higher-value purchases. ICXCNIKA cannot be responsible for return packages that are lost in transit.
Questions?
For questions regarding returns or refunds, please contact:
For general customer support:
