Shipping Details
Last updated: September 22, 2026
We ship orders from Canada to customers in Canada, the United States, and selected international destinations.
Shipping costs and available delivery options are calculated at checkout based on the destination, package size and weight, and the shipping service selected.
Processing Times
We aim to prepare and dispatch in-stock orders as promptly as possible.
Typical processing time is 1-2 business days before shipment.
Handmade, small-batch, personalized, or made-to-order items may require additional preparation time. Where applicable, longer processing times will be noted on the product page.
Shipping Within Canada
We offer fixed shipping rates based on product size, quantity, and delivery region.
Ontario: Standard shipping starts at $15 CAD. Large-item shipping starts at $25 CAD.
Other Canadian provinces and territories: Standard shipping starts at $20 CAD. Large-item shipping starts at $35 CAD.
Additional items may increase shipping charges. The applicable shipping total is displayed at checkout.
Shipping to the United States
We offer fixed shipping rates based on product size and quantity.
Standard items: Shipping starts at $15 CAD.
Large items: Shipping starts at $35 CAD.
Additional items may increase shipping charges. The applicable shipping total is displayed at checkout.
U.S. Tariffs and Duties
Cross-border tariff rules can change and may add uncertainty for customers ordering from Canada.
To keep your purchase simple and predictable, any U.S. tariff or customs duty that we are required to prepay through Canada Post will be absorbed by us and will not be added to your order.
In rare cases, U.S. customs authorities, the receiving carrier, or another third party may assess additional taxes, brokerage, processing, handling, or other import-related charges that are outside our control. Any such charges assessed after shipment remain the responsibility of the recipient.
International Shipping
Shipping outside Canada and the United States is available by request.
Please contact us before placing your order so we can confirm that shipping is currently available to your destination and provide a specific shipping quote.
International delivery times can vary significantly depending on destination, customs processing, local postal services, and any temporary carrier or country-specific restrictions.
Customers are responsible for any applicable customs duties, import taxes, brokerage fees, processing fees, or similar charges imposed by the destination country or local carrier.
Please note that orders shipped outside Canada and the United States may be subject to different return conditions. Please review our Returns & Refunds Policy before ordering.
Multiple Items in One Order
When multiple items are purchased together, shipping is based on the size and packaging requirements of the complete order.
Orders containing a large icon may be charged at the large-item shipping rate.
Where possible, multiple items will be packaged and shipped together.
Tracking
Most orders within Canada and the United States are shipped with tracking.
Once your order has been prepared for shipment, a tracking number will be provided so you can follow its progress with the shipping carrier.
Please allow some time after receiving your tracking information for the carrier’s system to update and begin displaying shipment activity.
Delivery Times
Delivery estimates provided by carriers are estimates only and are not guaranteed.
We are not responsible for carrier delays caused by weather, customs, holidays, service disruptions, or other circumstances outside our reasonable control.
Incorrect Shipping Address
Customers are responsible for entering a complete and accurate delivery address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
If the order has already shipped, we may not be able to change or redirect the delivery.
Additional shipping charges caused by an incorrect or incomplete address may be the responsibility of the customer.
Lost or Damaged Shipments
If your order appears to be lost in transit or arrives damaged, please contact us at:
Please include your order number and, where applicable, photographs of the package and damaged item.
We will work with you and the shipping carrier to determine the appropriate resolution.
If an item arrives damaged, defective, or incorrect and a return is required, we will arrange and cover the appropriate return shipping.
Returns
Shipping and return conditions are described separately in our Returns & Refunds Policy.
Please contact us before returning any item. Approved returns will be provided with specific return instructions.
For Canadian customers, return instructions may include a Canada Post Return ID, QR code, or return label where appropriate.
For U.S. customers, approved returns will include specific cross-border return instructions and the appropriate return destination.
Return shipping costs are the responsibility of the customer for approved returns or exchanges due to size, preference, or change of mind.
If the return is due to an item being damaged, defective, or incorrect, we will arrange and cover the appropriate return shipping.
Questions
For questions about shipping or an existing order, contact:
For general inquiries:
